Before delivery, every single machine must pass a test run for quality assurance. Even years and decades after the purchase of an IFE device, the IFE service team is there quickly and uncomplicated when it comes to spare parts, repairs and maintenance. Excellent availability of spare parts and personal contact make IFE a reliable, long-term partner in material handling technology.
We can offer maintenance of our machines over the entire service life and guarantee spare parts availability for many years. Our portfolio also includes an exclusive IFE Toolset for safe and smooth servicing of IFE machines. With the right tools on site, maintenance work can be carried out more efficiently!
Regular maintenance and inspection can reduce operating costs dramatically.
The extensive know-how of our engineers and decades of experience ensure optimum and trouble-free operation of our machines. Nevertheless, if repairs come up, an experienced installation team as well as a dense network of sales and service partners is able to provide help also at short notice.
Fast response times are a matter of course.
Complaint costs of less than 1 % per year speak for IFE. However, if there is a complaint, our team determines exactly where the actual condition deviates from the target condition and ensures that the appropriate immediate measures are initiated. At the same time, the root cause analysis is started and the knowledge gained is permanently anchored in the production process.
In such a situation close cooperation with our customers has highest priority for us.